ATTENTION CUSTOMERS: The CT Comm lobby at 126 Scioto Street is now open from 9am-2pm Monday to Friday.

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Blog

Emily Huffman

September 1, 2020

Don’t Lose That Number!

Let’s face it, your telephone number is an extension of yourself. It’s the connection to a whole host of people, from family and friends to colleagues and all the entities you do business with. So, at CT COMM, we understand that changing your phone number may be a major barrier to moving to a new phone service provider, even when, in your heart, you know it’s time for a breakup.

 

But here’s the good news. You can take it with you. Your phone number, that is. That goes for residential as well as business customers. Let us walk you through the process known as porting.

 

If you’re thinking of switching, here are some good tips from the Federal Communications Commission (FCC) concerning what to do before you start the process.

 

  • Make sure you review your current contract to see if there are any termination fees
  • Don’t end your service with your existing company before you initiate new service with your new one

 

For customers porting from a wireline phone to a wireless phone, there may be some time when you have two telephones with the same number. You should check with your service provider on that. Visit the FCC site for other helpful information about porting.

 

If CT COMM is the lucky one to be your new telephone service provider, here’s what we’d like you know.

 

RESIDENTIAL CUSTOMERS     

 

  • Expect a minimum of 2 business days for completing the port, so plan your schedule accordingly.
  • Provide a copy of a recent bill from your current provider that includes your billing account number, your billing address and your service address information.
  • Because disconnected numbers are not able to be ported, make sure you keep your current service active with the provider you are leaving until the specific date for on-site install with CT COMM technicians.

 

BUSINESS CUSTOMERS

 

  • CT COMM will need a minimum of 2 weeks advance notice, so plan your schedule accordingly.
  • You’ll need to let us know all the telephone number(s) that you wish to port.
  • Provide a copy of your current bill from your current provider that includes your billing account number, billing address information and service address information.
  • Because disconnected numbers are not able to be ported, make sure you keep your current service active with the provider you are leaving until the specific date for on-site install with CT COMM technicians.

 

Need a refresh on CT COMM phone service? Or maybe you’d like a quote for business-grade services? Here’s our All Calls Premier program for residential customers, or give us a call at 973.653.4000, option 0.

 

 

Also, just a reminder, the CT COMM lobby at 126 Scioto Street, Urbana, Ohio is open. There are COVID-19 safety protocols in place, but as always, we’re here for you. Here are the details if you need to stop by.

 

 

 

 

 

 

 


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