ATTENTION CUSTOMERS: CT COMM will be closing its Lobby doors to the public effective March 17, 2020

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March 13, 2020

COVID-19 Update

CT COMM has been monitoring the COVID-19 situation very closely, attending local meetings with the Champaign County Health Department, and ensuring that we take into consideration the Governor’s address from March 9, 2020 when Ohio was declared to be in a State of Emergency.


After thoughtful consideration, with the health and safety of our employees and customers in mind, CT COMM will be closing its Lobby doors to the public effective Tuesday, March 17th, 2020. We apologize for any inconvenience that this may cause and understand from all available information that closings like this will be temporary while we try to ease the spread of the COVID-19 virus. CT COMM is working to ultimately protect customers and employees alike, by limiting face-to-face interactions and encouraging good hygiene and hand washing practices.


Should you wish to make a payment, you’re welcome to leave your payment in one of our drop boxes (to the right of our Lobby door, or in the parking lot behind the building) using one of the provided envelopes, electronically by calling 937-653-4000, option 3 to make a check or credit card payment over the phone, or by using our online payment option, SmartHub, by clicking this link.


If you have questions or concerns, please feel free to call 937-653-4000, option 0 for Customer Service. This plan is subject to change as we all walk through this together and receive guidance from the Champaign County Health Department, the Ohio Department of Health and the Centers for Disease Control. We appreciate your continued business and hope to be welcoming you into our Lobby soon!


Thank you for your understanding at this time.


Should you have additional questions about the COVID-19 Virus, please call the Ohio Department of Health Call Center: 1-833-4-ASK-ODH (1-833-427-5634)


The Ohio Department of Health has established a call center to answer questions regarding COVID-19. The center is staffed by nurses and infectious disease experts, and is open 7 days a week from 9 am – 8 pm.