The Wi-Fi service provided by CT Comm’s modem is a “best effort” service.  While we try to obtain modems that provide reliable Wi-Fi service, we know that there are many routers on the market that exceeds its performance (and permits more devices to connect simultaneously).  Customers may choose to invest in Wi-Fi range extenders or provide their own Wi-Fi router using CT Comm’s “bypass” service in order to get better coverage.  Our Internet Department will be happy to assist customers with this issue.